Emergency Medical Services
Ambulance Billing Information
Scott Township Fire & EMS provides ambulance response and transportation to the Scott Township Fire & EMS territory and mutual aid areas in the region. Ambulances are staffed with EMT’s and Paramedics that can provide both Basic and Advanced Life Support.
When 9-1-1 is contacted and an ambulance is dispatched, the ambulance crew will offer evaluation, treatment, and/or transport to person(s) on the scene of the incident. Individuals who are alert and oriented may refuse these services; STFEMS personnel simply responding and arriving onscene after a 9-1-1 call will not generate a bill for EMS services. Charges are only applied when certain medications & treatments are administered, assessments are performed, and/or transportation to an Emergency Department occurs.
Patients are generally treated and transported to their hospital of choice. However, there are many variables that can factor into this decision. The ambulance crew will take all patient and family hospital requests under advisement, but it should be understood that there are times when the services that a patient may need are not available at their preferred hospital, and the patient must instead be transported to the closest appropriate facility in order to receive the necessary care.
When a person is transported or receives specific care on scene that necessitates the generation of a bill, the ambulance crew will obtain insurance and billing information from either the patient or the receiving hospital. Scott Township Fire & EMS will invoice the patient/guardian for the evaluation, treatment, and/or transportation to the hospital. Scott Township Fire & EMS utilizes an outside billing company for generating invoices and handles all aspects of our ambulance revenue cycle.
Once a patient receives billable EMS services, the patient’s information is forwarded to our contracted ambulance billing company for processing the invoice and billing appropriate insurances as appropriate. Some insurances will send a check meant to cover payment for ambulance services directly to you, and we do require payment to be made to us upon receipt of any insurance reimbursement to prevent the necessity of collection activities. The fire territory will bill any residual amounts not covered by insurance where allowed by insurance regulations.
If you have been transported by a Scott Township Fire & EMS ambulance and have not received a bill within 30 days, we urge you to contact the billing company to ensure accurate information has been given for billing information, and inquire about the status of the claim. Prompt payment is encouraged, and credit card and electronic means of payment are available through our billing contractor. To avoid collection fees, you should contact the billing company with any changes in information and payment for proper processing. Our department turns over all accounts that are delinquent to our contracted collection agency after 120 days of non-payment.
Below are some situations where a patient was not transported to the hospital but still may receive an invoice for ambulance services:
• Patient received medications/treatments onscene but was not transported.
• Patient who suffers a cardiac arrest and is “pronounced” onscene, with or without resuscitation attempted.
• Any patient that receives an assessment where disposable supplies are used.
OUR CONTRACTED AMBULANCE BILLING PROVIDER:
Andres Medical Billing, Ltd.
3223 North Wilke Road
Arlington Heights, IL 60004
Toll-free Support Number: 877-618-0943
Toll-free Fax: 800-329-5274
HOW TO PAY YOUR AMBULANCE BILL:
Click this link to provide any details about your existing medical insurance (if applicable).
Once you have provided your insurance information (if applicable), click on this link to remit payment for any remaining amount.
OUR CONTRACTED COLLECTION AGENCY:
Hoosier Accounts Services
2545 MJM Industrial Drive
Evansville, IN 47715
FINANCIAL ASSISTANCE RESOURCES:
If you feel like you may qualify for a hardship consideration of your ambulance services bill, you must contact the billing company prior to the account being placed in collections. They will provide you with the necessary information to apply for a hardship consideration.
Please note that all billing questions should be directed to the billing company as Scott Township Fire & EMS does not have access to specific billing information. The EMS Division Chief may be contacted with other questions or concerns at 812-435-6338 or firstname.lastname@example.org.